PRIVACY POLICY
LAST UPDATED: February 3, 2026
Introduction
This page ("Privacy Policy" or "Policy") provides our policies and procedures for collecting, using and disclosing your information and outlines the security measures we've put in place to protect the information that you store using Master Group Financial Services, LLC.'s ("Master Group Financial Services") services, including the services made available through this web site, and any other software or services offered by Master Group Financial Services in connection with such services (the "Services"). By using these Services, you consent to the collection, transfer, processing, storage, disclosure and other uses of your information described in this Privacy Policy.
What Information Does Master Group Financial Services Collect and Store?
Personal Information
When expressing an interest in obtaining additional information about the Services or registering to use the Services, Master Group Financial Services requires you to provide your personal contact information, such as your name, company name, address, phone number, and email address (these are referred to below as your "Personal Contact Information"). When purchasing the Services, Master Group Financial Services also requires you to provide financial and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services ("Billing Information").
SMS and Phone Number Information
When you provide your phone number to Master Group Financial Services, we collect and store this information for communication purposes related to our Services.
SMS Consent and Usage:
By providing your mobile phone number and affirmatively consenting to receive SMS text messages (by checking the SMS opt-in box, clicking "I Agree," or otherwise providing express written consent), you authorize Master Group Financial Services to send you SMS text messages for the following purposes:
Appointment confirmations, reminders, and scheduling notifications
Service request updates and status notifications
Important account and service-related communications
Customer support and service delivery communications
Transactional messages related to your use of our Services
Consent Requirements: Your consent is completely voluntary. You are not required to consent to receive SMS messages as a condition of purchasing any goods or services from Master Group Financial Services. However, opting out may limit our ability to send you important service notifications.
Message Frequency: Message frequency varies depending on your service usage and appointment scheduling. You may receive appointment reminders, confirmations, and service-related updates as needed.
SMS Opt-Out: You may opt-out of receiving SMS messages at any time by:
Replying "STOP", "END", "CANCEL", "UNSUBSCRIBE", or "QUIT" to any SMS message you receive from us
Contacting us directly at [support email/phone]
Updating your communication preferences in your account settings
After you opt-out, you will receive one final confirmation message acknowledging your opt-out request. You may continue to receive SMS messages briefly while your opt-out request is being processed.
SMS Help: For SMS support, reply "HELP" to any message or contact us at [support contact].
Message and Data Rates: Standard message and data rates may apply based on your mobile carrier's plan. Please contact your mobile carrier for details about your messaging plan.
Carrier Liability: Master Group Financial Services is not liable for delayed or undelivered messages. Message delivery is subject to your mobile carrier's transmission capabilities and network availability.
Phone Number Changes: You are responsible for notifying us if your phone number changes. If you do not notify us and your number is reassigned to another person, they may receive messages intended for you until you update your information or opt out.
Phone Number Privacy and Sharing: Master Group Financial Services does not sell, rent, share, or trade your phone number with any third parties for their marketing purposes or any unrelated purposes. Your phone number is used solely for the service-related purposes described in this Privacy Policy and is protected with the same security measures as all other Personal Contact Information.
We may share your phone number only with:
Service providers who assist us in delivering SMS communications on our behalf (such as SMS gateway providers), who are contractually obligated to protect your information and use it only for providing services to us
As required by law, legal process, or regulatory requirements
SMS Terms Acceptance: By providing your phone number and opting in to SMS communications, you acknowledge that you have read, understood, and agree to these SMS terms as part of our Privacy Policy.
Data, Diagnostic & Login Information
Using Master Group Financial Services's Services, you will be able to create, upload, store and share information such as company description, email ID, logo, photos, custom emails, user email IDs, etc. (this is collectively referred to below as "Data"). This information will be stored and maintained on Master Group Financial Services's web site. If you run into technical errors in the course of using the Services, Master Group Financial Services may request your permission to obtain a crash report along with certain logging information from your system documenting the error ("Diagnostic Information"). Such information may contain information regarding your Operating System version, hardware, browser version (and .NET version information in case of Windows systems), and your email address, if provided. Additionally, certain login information is maintained in a cookie stored locally on your computer (i.e. not on a server) in order to streamline the login process ("Login Information").
Analytics Information
As you navigate Master Group Financial Services's website and use our Services, Master Group Financial Services may also collect information through the use of frequently used information-gathering tools, such as cookies and Web beacons ("Website Navigational Information"). Website Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol ("IP") address, and the actions you take on Master Group Financial Services's website (such as web pages viewed and links clicked). Collectively, this information is referred to as "Analytics Information."
Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website or other websites.
Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.
Users may opt out of personalized advertising by visiting Ads Settings or by visiting www.aboutads.info.
Geo-Location Information
Master Group Financial Services does not collect any information regarding your real-time geo-location while using the Services; however, it may do so at some point in the future. We will request your permission before collecting such information.
What Does Master Group Financial Services Do With The Information It Collects?
Master Group Financial Services uses the information it collects in the following ways:
Personal Contact Information – We use this information primarily to administer our Services to you and provide you with updates and product announcements. This includes using your phone number to send SMS notifications, appointment reminders, and service-related communications if you have opted in to receive such messages. Per the Privacy and Conditions, we may use some of your information for marketing purposes, as explained below.
Billing Information – Master Group Financial Services does not store any Billing Information on its servers. Instead, we use a payment provider, Stripe (www.stripe.com), to store and process all payment related transactions. Find information regarding Stripe's privacy policy here: https://stripe.com/privacy.
SMS and Phone Number Information – We use your phone number and SMS consent exclusively for sending you transactional and service-related text messages as described in the SMS section above. We do not use your phone number for unsolicited marketing messages without your separate express written consent for such purposes.
Data, Diagnostic Information and Login Information – We use this information solely for the purpose of administering and improving our Services to you.
Analytics Information – Master Group Financial Services may use your Analytics Information in conjunction with an analytics service such as Google Analytics to monitor and analyze use of the Services, for the Services' technical administration, to increase the Services' functionality and user-friendliness, and to verify users have the authorization required for the Services to process their requests.
Sharing & Disclosure of Information
Third Party Applications and Your Use
Master Group Financial Services provides users with the ability to link to their Data on third party sites such as Facebook, Twitter and LinkedIn. Such linking is at the complete discretion of users. Because of this, Master Group Financial Services cannot be held responsible or liable for the linking of user's Data to such third party sites, nor for how these third party sites use such links.
Marketing and Publicity
Per our Privacy and Conditions, you agree to permit Master Group Financial Services to identify you as a customer and to use your name and/or logo in Master Group Financial Services's website and marketing materials.
Sale of Personal Information
Master Group Financial Services does not sell, rent, or trade your private information to any third parties in any way. This explicitly includes your phone number and SMS contact information, which are never sold, shared, or traded with third parties for their marketing purposes or any purposes unrelated to service delivery.
Service Providers and Business Partners
Master Group Financial Services may use certain trusted third party companies and individuals to help us provide, analyze, and improve the Services (including, but not limited to, data storage, maintenance services, database management, web analytics, payment processing, SMS messaging services, and improvement of the Services' features). These third parties may have access to your information, including your phone number, strictly for the purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy. These service providers are contractually prohibited from using your information for any other purpose and from sharing it with any other third parties.
Non-Private or Non-Personal Information
We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Services, in our discretion.
Our Use And Disclosure of Information
Master Group Financial Services will not disclose any personally identifiable information about any individual except as set forth in this Privacy Policy.
This applies to information about our customers and information our customers provide to us about their customers. We are not limited in any way in our use of non-personal information that does not permit direct association with any specific individual or non-identifiable aggregate information about our users (such as the number of customers who use our services, the geographic distribution of our users, the amount of information located and/or removed, etc.).
Internal Uses of Your Personally Identifiable Information
We collect, store and process your personally identifiable information on servers located in the United States. Due to the unpredictable nature of Internet routing, your information may pass through other countries while in transit to our servers. We use the information we collect about you in order to:
Develop and deliver our services
Process your transactions
Provide customer service and manage your account
Send service-related communications, including SMS notifications if you have opted in
Improve our products, services and marketing
We provide access to personally identifiable information about our users only to those who require it for the above purposes.
Master Group Financial Services will not sell or rent any of your personally identifiable information to third parties. Master Group Financial Services will not share any of your personally identifiable information with third parties except in the limited circumstances described below.
We share information with service providers under contract who help with our business operations such as payment and order processing, fraud investigation, bill collection, SMS messaging delivery, and information management and analytics. If content generation is included in your services, we may share information with service providers under contract to create, edit and/or publish such content. These third parties are obligated to protect your information and are contractually prohibited from using your personally identifiable information for any other purpose. They are never permitted to share your information with any third parties. They are authorized to use your personal information only as necessary to provide these services to Master Group Financial Services.
We disclose information that we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activity, to conduct investigations of violations of our Terms of Use and/or to protect our rights, protect your safety and the safety of others. For example, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we reserve the right to provide that person or entity's contact information (but not bank account or credit card information) to victims who request it.
We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action. If the subpoena seeks information about an identified subscriber or limited group of subscribers, we will make reasonable business efforts to contact the subscriber(s) before providing information to the party that requests it. We cannot guarantee that we will be able to do so in all cases, whether due to a time limit, court order, inability to effectively contact a subscriber, or other circumstances.
When a user signs up for a co-branded version of our service through links to Master Group Financial Services.com from our co-branded partner's website, Master Group Financial Services will share with the co-branded partner that user's name, e-mail address and physical address in order to provide enhanced integration between Master Group Financial Services's services and the services of our co-branded partner. If you do not want your information shared with Master Group Financial Services's co-branded partner, sign up for Master Group Financial Services directly through Master Group Financial Services.com and other sub-domains and not through a link from our partner's website.
We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
We share information with companies that provide public relations and marketing services for us. Such information will only be shared by us to customize, measure and improve our products, services and advertising. It will not be shared with third parties for their marketing purposes. These third parties are contractually obligated to protect your information and are prohibited from using your personally identifiable information for any other purpose.
As with any other business, it is possible that in the future, Master Group Financial Services could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by Master Group Financial Services, including customer account information, but would continue to be bound by this Privacy Policy until it is amended as described in the "Changes to Privacy Policy" section below.
We share your information with our parent, subsidiaries and joint ventures to help coordinate the services we provide to you, enforce our terms and conditions, and promote trust and safety.
The implementation of our Services, by its very nature, may require using your personally identifiable information to locate other information about you. Such use may include, but not be limited to, using your information to search the publicly accessible Internet sites as well as searching private information databases and sites.
The implementation of our Services, by its very nature, may require revealing your personally identifiable information in order to effect removal of Internet content about you. For example, we may have to disclose your name to a website in order to notify them to remove Internet content about you. This occurs with your express permission for a specific, given purpose.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you the Services. If you wish to cancel your account or request that we no longer use your information to provide you the Services, you may delete your account (this will be done by Master Group Financial Services's customer care team). If you delete your account, your Data will no longer be stored in our servers. While we try to delete your Data from our servers as quickly as possible, please be aware that there may be a delay from the time you delete your account to the time that your Data is removed, and that some of your Data may continue to exist for a period in backup copies.
Your SMS opt-out preferences will be retained even after account deletion to ensure we honor your communication preferences.
Changes To Privacy Policy
If we decide to make material changes to our Privacy Policy, we will notify you by e-mail through the primary e-mail address specified in your account and/or post those changes to this Privacy Policy on the Website homepage prior to the changes taking effect. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you.
You are also responsible for regularly reviewing the Privacy Policy and related documents. We reserve the right to modify this Privacy Policy at any time. No amendment to or modification of this Policy will be binding unless in writing and signed by a duly authorized representative of Master Group Financial Services, or posted to the Site by a duly authorized representative of Master Group Financial Services.
In the event that Master Group Financial Services goes through a business transition, such as a merger, an acquisition by another company, or a sale of a portion of its assets, users' personally identifiable information will, in most instances, be part of the assets transferred. Users will be notified via prominent notice on the site for 30 days after a change of ownership or control of their personally identifiable information. If, as a result of the business transition, a user's personally identifiable information will be used in a manner different from that stated at the time of collection, users will be given a choice consistent with our notification of changes section.
European Union Data Subject Rights (GDPR)
If you reside in the European Union ("EU"), United Kingdom, Lichtenstein, Norway, Iceland or Switzerland, you may have additional rights with respect to your personally identifiable information (otherwise known as Personal Data). These rights may include rights under the EU's General Data Protection Regulation ("GDPR"), if you are a resident of the EU, United Kingdom, Lichtenstein, Norway or Iceland. "Personal Data" is any data that relates to an identified or identifiable natural person. Examples of Personal Data include identifiers such as name, phone number, location data, and unique online identifiers.
In addition to the principles, practices and policies set forth above in this Privacy Policy, Master Group Financial Services has adopted the following principles to govern its collection and processing of Personal Data:
Personal Data shall be processed lawfully, fairly, and in a transparent manner.
The Personal Data collected will only be those specifically required to fulfill Master Group Financial Services's obligations to deliver the Master Group Financial Services service.
Personal Data shall only be retained for as long as it is required to fulfill contractual requirements.
Personal Data shall be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are collected and/or processed.
Personal Data shall be accurate and, where necessary, kept up to date.
The data subject has the right to request from Master Group Financial Services access to and rectification or erasure of their Personal Data, to object to or request restriction of processing concerning the data, or to the right to data portability. In each case such a request must be put in writing to Master Group Financial Services.
About the California Consumer Privacy Act (CCPA)
Effective on January 1, 2020, the California Consumer Privacy Act (CCPA) allows California residents to obtain certain information collected by the business with whom they have established business relationships.
If you are a California resident, you may exercise certain rights to access, restrict, or delete your personal information by submitting a request through [contact link/email].
California Residents - "Do Not Sell" Right: As stated in this Privacy Policy, Master Group Financial Services does not sell your personal information, including your phone number, to third parties.
Telephone Consumer Protection Act (TCPA) Compliance
Master Group Financial Services complies with the Telephone Consumer Protection Act (TCPA) and related federal and state regulations governing SMS communications. We obtain your express written consent before sending you SMS messages, provide clear opt-out mechanisms, honor opt-out requests promptly, and maintain records of consent and opt-outs as required by law.
Mobile Carrier Information
Supported carriers include but are not limited to: AT&T, Verizon Wireless, T-Mobile, Sprint, MetroPCS, U.S. Cellular, Boost Mobile, Cricket Wireless, and other major carriers. Service may not be available on all carriers.
Community
Our Services may include publicly accessible community services such as blogs, forums, and wikis. Please be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts on these communities may remain even after you cancel your account.
Data Security
Master Group Financial Services implements appropriate technical and organizational security measures to protect your personally identifiable information, including your phone number, against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our Services are not directed to individuals under the age of 18.
We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.
Questions, Complaints and Contacts
If you have any questions regarding this Privacy Policy, SMS communications, or wish to exercise your privacy rights, please contact us at:
Email: privacy@Master Group Financial Services.com
U.S. Mail: Master Group Financial Services, LLC. Attn: Privacy Officer 7237 Vivian Lane Richland Hills, TX
For SMS-specific inquiries or to opt-out: Reply STOP to any message or contact support@Master Group Financial Services.com
By using our Services and providing your phone number with consent to receive SMS messages, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy, including the SMS terms and conditions contained herein.